The 2013 PSHRM Symposium has been approved for 6.5 Business Management and Strategy HRCI Credits!
The Philadelphia SHRM (PSHRM) Symposium is a one-day educational conference focused on advancing the HR profession through both educational programs and personal connections. This year’s keynote speaker is Jamie Naughton, Speaker of the House (aka CHRO) of Zappos.com, and she will deliver a dynamic presentation on how Zappos.com has used their strong focus on organizational culture to improve customer satisfaction and financial results. We are also delighted to announce the Chair of SHRM, Bette J. Francis, SPHR, will be joining us for a special presentation during lunch. Ms. Francis will discuss the strategic initiatives happening at SHRM and the impact they will have on the HR profession. Want to learn more? Register today
The Philadelphia Marriott Downtown
1201 Market Street
Philadelphia, PA 19107
Friday, March 22nd, 2013
Jamie Naughton, Speaker of the House at Zappos.com
Jamie Naughton is the Speaker of the House (also known as Chief Human Resources Officer) at Zappos.com
. Her dynamic presentation will provide attendees with an in-depth look at the initiatives and activities that help create, foster, and drive the Zappos.com culture as well as some of the challenges the organization has overcome. Jamie will demonstrate how the strong focus on culture has resulted in improved financial results and customer satisfaction. Jamie will discuss the different ingredients used by Zappos.com to build a long-lasting enduring brand including the importance of customer service and company culture. She will talk about how focusing on culture, as a business model, has created a brand that both customers and employees love enabling the company to expand beyond selling shoes to clothing, bags, and other product categories. She will dive into the practices and the steps Zappos.com has taken that have helped them become one of Fortune Magazine's Best Companies to Work For several years in a row.